How can we help you?
Hydroleaf calculate shipping cost based on the weight of product. Delays in postage sometimes happen but in 99% of orders you will get your item in the fastest possible time. Direct freight express, TNT Express & Auspost are the couriers we use for shipping. Please note: Additional shipping may be required for bulky items and/or remote area's.
Most orders dispatch within 24 hours of placing your order. - NSW/QLD/VIC METRO 1-4 DAYS - NSW/QLD/VIC COUNTRY 2-8 DAYS - SA/TAS 2-7 DAYS - WA/NT 5-12 DAY
All orders are discreetly packaged in plain cartons and plainly labelled. Some large items or bulk orders may need to be shipped on a pallet. We ship Australia wide. Orders will be processed within 1-2 business days. WE DO NOT SHIP TO PARCEL COLLECT/LOCKERS. Your order will be refunded or you can choose an alternative address. All parcels are shipped by either Australia Post, (using their Regular Registered Parcel Postage) or by Interparcel. After parcel is dispatched, a tracking number is provided. We accept no responsibility if the courier company takes longer than expected to deliver your parcel. For larger parcels or bulk orders over 20kg, Toll / Ipec is our preferred carrier. Whether we use Australia Post or Toll / Ipec or another Carrier, depends on your location and the type and/or /weight of goods you have purchased. The local parcel contractor in your area will deliver your parcel and on delivery a signature is required. If no one is at the delivery address to receive the parcel, a card will be left advising that the parcel can be redelivered or collected from the nearest depot. However, if you wish for the contractor to leave your parcel in a safe place, please note on order under delivery details. We accept no responsibility if you choose this option if your parcel goes missing. Shipping within Australia: 2-5 days, allow slightly longer for remote regions. When ordering multiple items which pack into each other, freight charge may calculate incorrectly. Please email us for an accurate freight quote.
Please choose products carefully, We are not accept returns based on either an incorrect choice or a change of mind. In the unlikely event that a return of item is requested, it must include all original items in undamaged re-saleable condition, with original packaging including manuals, warranty forms etc. Shipping and handling fees are not refundable. Buyer is responsible for shipping costs incurred when sending products back.
1 Year by Australian consumer guarantee unless specified manufacturer warranty is longer. Defective returns on all products within 14 days of receipt: If an item fails within the first 14 days of receipt, please email/call us. We will determine if the item needs to be returned, if so we will organise freight back or reimburse customer for return postage Once the item is received we will determine if it can be repaired or needs replacing. Please note that the item must be packaged properly for shipping to avoid damage. Items received damaged, smashed or modified in any way will void the warranty.
To return an item as new, please call or email us. Items must be returned in new, unused condition in their original packaging. Any and all shipping costs will be the responsibility of the customer. Once the item is received and inspected we will issue you a refund, minus shipping fees and minus a 15% restocking fee.